Domestic Orders USA - We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All Hardware must be included in return. Please repackage items carefully as items must be received by us in new condition and undamaged for full refund.
Orders over $300 are subject to a 20% restocking fee.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: 13145 Wayne Rd. Livonia, MI. 48150
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
International Orders - We do not provide free returns on international orders. If there is an issue with your order, please contact us immediately at email@example.com and we will do everything we can to help correct the situation.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Contact us at firstname.lastname@example.org if you need to exchange an item. We will cover the cost of the return for Domestic Orders only. Shipping charges may apply for the replacement order, depending on the order value.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Return label is covered by the customer and not us.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Product Image Disclaimer: Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise. Please contact us with any questions about the color, material, or function of any item before purchasing.