WHAT THE FAQ
Should I pick left or right?
Just because you're a right handed player does not mean you should choose a right hand model. What is important is the shape of the headstock of the instrument you will be hanging. For headstocks with uneven heels...Strats, Tele's, etc...the left hand models work best; for headstocks with even heels...Les Pauls, Most Acoustics, etc...both left and right hand models work equally well.
Should my GuitarGrip be installed into a stud?
We recommend using the strongest support possible to ensure the stability of your hanger and instrument, especially for heavier stringed instruments. However, there are instances where walls may not contain studs. In these cases please use the recommended mounting disc found on our website here.
Is GuitarGrip safe on nitrocellulose finishes?
GuitarGrip strives to manufacture high quality instrument accessories. All of our products come with a protective insert pre-installed on the Grip. This protective insert has been tested with many of the instrument finishes on the market today, including Nitrocellulose. That being said, each manufacturer has their own formulations of Nitrocellulose which includes a varying degree of chemical properties. As other manufacturers will testify, there are hundreds of different variations making it difficult to test them all. To ensure your well prized axe is well taken care of, we recommend you refer to your instruments owner manual for proper storage requirements.
Does GuitarGrip hang other instruments besides guitar & bass?
Yes, GuitarGrip will hang a number of different stringed instruments such as, but not limited to, some if not most ukuleles, banjos, mandolin, etc.
The Padded Opening on every Grip is 52mm at it's widest.
Will 7 string (and up) guitars, 5 stringed bass guitars fit?
GuitarGrip will securely hold most 7 string guitars and 5 string basses. Whether or not the instrument fits depends mostly on the width of the instrument's neck at the nut. Anything over 52mm wide is going to be a questionable fit.
How much weight does a GuitarGrip hold?
Your GuitarGrip is designed to hold many times the weight of your instrument. Internally we have tested at over 60lb with no issues.
What is your warranty?
GuitarGrip warrants its products to be free from defects in material and workmanship under the following conditions:
• The unit was purchased from an authorized dealer or direct from the manufacturer.
• The unit was used for which it is intended, as a wall mounted instrument hanger.
• The unit has not been altered in any way, or damaged by misuse.
• Then unit is installed as stated in the Installation Instructions.
The sole obligation under this warranty is to repair or replace the product, at GuitarGrip’s option. Liability is limited to repair or replacement of material found defective, free of charge. Shipping excluded. Unauthorized repairs or replacements will not be subject to manufacturers’ warranty.
GuitarGrip is not responsible for damage to product or instrument do to improper installation or improper use.
Contact email@example.com for additional instructions on returning your GuitarGrip for Warranty Consideration or Replacement Parts
Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
If product was purchased at independent dealer returns fall under their policies and must be handled through the store were product was purchased.
Shipping, Returns & Exchanges
We typically use UPS and occationaly USPS on smaller pacakges. Everything is handmade and orders can take 7-10 days to ship. Tracking is emailed once your order is fulfilled.
How do I track my order?
You can track your order through the link provided in your shipping confirmation.
Shipping confirmations are sent out on the day your order ships. Please check spam or promotions inbox for notifications from GuitarGrip.
Can I change my order?
Please call us at (248) 757-0796 or email firstname.lastname@example.org and we will make the changes.
What is your Return Policy?
You can return your items within 15 days of your purchase for a full refund.
In order to be processed, returned items must adhere to the following packaging requirements:
All included hardware and packaging must be returned.
Product was not used or installed at anytime.
Item must be returned in "like new" condition.
Grips purchased from a store/dealer must be returned to the store where purchased and fall under the guidelines of the store/dealer's policies in regards to exchanges and refunds.
Contact us if you'd like to return your order and we will email a Return Shipping Label at no added cost.
Free Returns does not apply to International Orders at this time.
Product Image Disclaimer: Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise. Please contact us with any questions about the color, material, or function of any item before purchasing.
How do I send back a Return?
Not happy with your GuitarGrip? Return it to us within 15 days, and we'll give you a full refund.
Please email us at email@example.com, notify us of the reason for the return and we'll email you a free return label at no added cost.
GuitarGrip does refund for original shipping costs. Order must returned in new condition with all items, including hardware. Please make sure to package your Grips properly to ensure safe arrival.
To return your items, please re-package the products (including the original packing slip) and ship them to the address below:
Please allow up to 7 days for your refund to process once the returned product is received.
Please contact GuitarGrip at (248) 757-0796 or email firstname.lastname@example.org to process your return authorization.
Do you offer free shipping?
We offer free shipping on orders of $150+. The cost will automatically be discounted upon checkout.
Order under $150 are charged a flat shipping rate o $7.
Free shipping does not apply to international orders at this time.
What forms of payment do you accept?
We accept MasterCard, Visa, American Express, Discover, Paypal, Google Pay, and Apple Pay.
Where do you ship to? From?
We ship to the USA and most other countries. Currently the only countries we do not ship to are the following.
Bangladesh, Cambodia, China, India, Laos, Macao SAR China, Malaysia, Philippines, South Korea, Thailand, Vietnam
If you live in one of these countries and are interested in our products. Please email us at email@example.com and we can send you a custom invoice.
We ship from our workshop located in Livonia, Michigan. Please allow 7-10 days for your order to be shipped.
Orders placed in Canada ship from our Canadian Fulfillment center located in Windsor, Ontario. Canadian orders ship via Canadian Post.
Orders Placed in the UK ship from our Fulfilment Center in Yorkshire.
My order arrived damaged?
If your order arrived damaged please contact us at firstname.lastname@example.org along with an image and description of the damaged item.
We will make the situation right.
Can I ship to an APO/FPO address?
Yes, you can ship to an APO/FPO. However, economy shipping is the only option that can deliver to these locations.
Please be aware of extended delivery times to APO/FPO addresses